Cancellation and Refund

Cancellation and Refund Policies for Red Technology Solutions – Internet Service Provider

Cancellation Policy:

1. Cancellation Process:
   Customers can request cancellation of their Red Technology Solutions internet services by contacting our customer support team through the following channels:

• Phone: +91 8009500553
• Email: info@rednetwork.co.in

• Cancellation Window:

• Customers can request cancellation at any time.
• For monthly subscription plans, cancellation requests must be made at least 7 days before the start of the next billing cycle to avoid charges for the next month.

1. Refund Eligibility:

• Refunds are applicable only for annual subscription plans if the cancellation request is made within the first 30 days of service activation.
• Refunds are not applicable for monthly subscription plans.

1. Cancellation Charges:

• No cancellation charges for annual plans canceled within the first 30 days.
• For annual plans canceled after 30 days, a pro-rata refund will be provided based on the remaining unused months.

1. Equipment Return:

• Customers must return any provided equipment (modem, router, etc.) in good working condition within 14 days of cancellation to avoid equipment charges.

1. Refund Processing Time:

• Refunds will be processed within 15 business days from the date of receiving the cancellation request.

Refund Policy:

1. Refund Process:

• Refunds will be initiated through the original payment method used during the subscription.

1. Refund Amount:

• Refunds are applicable only for the unused portion of an annual subscription plan.
• Monthly subscription plans are non-refundable.

1. Deductions:

• Deductions may apply for any outstanding charges, equipment fees, or damages to equipment.

1. Refund Denial:

• Refunds will be denied if the cancellation request is not made within the eligible period (30 days for annual plans).
• Refunds will be denied if the customer fails to return the provided equipment within the specified timeframe.

1. Non-Refundable Charges:

• Installation charges, activation fees, and any other one-time fees are non-refundable.

1. Dispute Resolution:

• Any disputes regarding refunds can be addressed by contacting our customer support team. If the resolution is not reached, customers may explore legal avenues available in accordance with Indian laws.

Red Technology Solutions reserves the right to update or modify these policies without prior notice. Customers are encouraged to review the cancellation and refund policies periodically.

For any further clarification or assistance, please contact our customer support team at info@rednetwork.co.in